Privacy Policy
Last updated: [DATE, e.g., February 17, 2026]
Coastal Florida Counseling (“we”, “us”, “our”) operates coastalfloridacounseling.com (the “Site”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.
Contact us: If you have questions about this Privacy Policy, email us at [YOUR-EMAIL].
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked with you (“Personal Information”). This includes:
A. Information You Provide
- Contact forms: Name, email, phone number, message content, appointment requests.
- Service inquiries: Details about your counseling needs or preferences.
- Communications: Email correspondence with us.
B. Information Collected Automatically
- Cookies and tracking: See our Cookie Policy for details (Google Analytics, Meta Pixel).
- Technical data: IP address, browser type, device information, pages visited, time spent.
- Usage data: Referral sources, clickstream data.
C. Information from Third Parties
- Google Analytics and Meta services (with consent).
- No payment information (we don’t process payments on-site).
2. How We Use Your Information
We use Personal Information for:
- Service Delivery: Respond to inquiries, schedule appointments, provide counseling information.
- Communication: Send service updates, appointment reminders, newsletters (with opt-in).
- Site Improvement: Analyze usage patterns, improve functionality.
- Marketing: Personalized ads via Meta Pixel (with consent).
- Legal Compliance: Meet legal obligations, protect rights.
- Security: Prevent fraud, ensure site safety.
3. Legal Basis for Processing (for EU/International Visitors)
- Consent: For marketing cookies (Meta Pixel) and non-essential analytics.
- Contract: To provide requested services (form responses).
- Legitimate Interests: Site security, analytics (Google Analytics), basic functionality.
- Legal Obligation: Compliance with applicable laws.
4. Sharing Your Information
We do not sell your Personal Information. We share it only:
| Recipient | Purpose | Data Shared |
|---|---|---|
| Service Providers | Email delivery, hosting, analytics | Name, email, IP, usage data |
| Google (Analytics) | Website analytics (consent required) | Anonymized usage data |
| Meta (Pixel) | Advertising (consent required) | Browsing behavior |
| Legal Authorities | Legal requests, compliance | As required by law |
| Business Transfers | Mergers/acquisitions | All data |
All third parties are contractually obligated to protect your data.
5. Data Retention
- Contact form data: 2 years or until request deletion.
- Analytics data: As specified in Cookie Policy (e.g., 2 years for GA4 _ga).
- Email subscribers: Until unsubscribe or account deletion.
- Deleted upon request or when no longer needed for stated purposes.
6. Your Rights and Choices
Depending on your location (e.g., CCPA/CPRA in California, GDPR in EU), you may have:
- Access: Request copy of your data.
- Correction: Update inaccurate information.
- Deletion: Request removal (“right to be forgotten”).
- Opt-out: Marketing communications, cookies (via CookieYes).
- Portability: Receive data in portable format.
- Objection: Object to processing based on legitimate interests.
How to exercise: Email [YOUR-EMAIL] with your request. Response within 45 days (extendable).
CCPA/CPRA: No sale of personal information. Opt-out of “sharing” for cross-context ads via CookieYes.
7. International Data Transfers
The Site uses US-based services (Google, Meta). EU/International visitors: Data transfers rely on Standard Contractual Clauses and adequacy decisions.
8. Children’s Privacy
Our services are not directed to children under 13 (US) or 16 (EU). We do not knowingly collect children’s data. Parents/guardians: Contact us to delete.
9. Security
We implement reasonable security measures (SSL encryption, access controls). However, no online transmission is 100% secure.
10. Third-Party Links
The Site may contain links to external sites. We are not responsible for their privacy practices.
11. Changes to This Privacy Policy
We may update this policy. Changes posted here with revised “Last updated” date. Significant changes notified via Site banner or email.
12. Contact Information
- Coastal Florida Counseling
Skye Downey
Phone: (954) 900-7966 - Email: coastalfloridacounseling@gmail.com
- Location: Davie, FL 33325 /